This Privacy Policy explains how 10wan collects, uses, stores, and protects your personal information when you access and use our platform. By registering an account, you acknowledge and consent to the practices described herein.
1.1 The data controller responsible for the personal information processed through the 10wan platform is the operator of 10wan (referred to throughout this policy as "10wan", "we", "us", or "our"). 10wan is an internationally operated online gaming platform accessible at https://10wan.app.
1.2 By registering an account or otherwise using the 10wan platform, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein. If you do not agree with any part of this policy, you should not register an account or continue using the platform.
2.1 Registration Data. When you create a 10wan account, we collect your chosen username, email address, date of birth, and password (stored in encrypted form). This information is required to create and maintain your account.
2.2 Identity Verification (KYC) Data. To comply with anti-money laundering obligations and to verify your age and identity, we may collect copies of government-issued identity documents such as your CNIC or passport, proof of address, and — in some cases — a selfie photograph for live identity verification.
2.3 Payment Data. When you make deposits or request withdrawals, we collect transaction details including the payment method used (e.g., JazzCash mobile number, Easypaisa wallet reference, or bank account details), transaction amounts in PKR, and transaction timestamps. We do not store full bank card numbers or mobile wallet PINs.
2.4 Gaming Activity Data. We collect records of your wagering activity, including game type, bet amounts, game outcomes, session duration, and bonus usage. This data is used for account management, responsible gaming monitoring, and fraud prevention.
2.5 Technical Data. We automatically collect technical information when you visit the 10wan platform, including IP address, device type, operating system, browser type and version, referring URL, and session timestamps.
2.6 Communications Data. If you contact our support team via live chat or email, we retain records of those communications for quality assurance, training, and dispute resolution purposes.
10wan processes your personal data for the following purposes:
4.1 Contractual Necessity. Processing your registration data, payment data, and gaming activity data is necessary to fulfil our contractual obligations to you as a registered player.
4.2 Legal Obligation. Identity verification and AML-related data processing is carried out to comply with applicable legal requirements.
4.3 Legitimate Interests. Technical data collection, fraud prevention, and security monitoring are carried out in pursuit of our legitimate interest in protecting the platform and its users.
4.4 Consent. Marketing communications are sent only where you have provided explicit consent. This consent may be withdrawn at any time without affecting the lawfulness of prior processing.
5.1 10wan does not sell, rent, or trade your personal data to third parties for commercial purposes.
5.2 We may share your data with the following categories of third parties, solely as necessary to deliver our services:
5.3 All third-party service providers who handle personal data on behalf of 10wan are required to maintain appropriate data security standards and are prohibited from using your data for any purpose other than the specific service they are contracted to provide.
6.1 10wan retains personal data only for as long as is necessary to fulfil the purposes for which it was collected. Specifically:
6.2 Where data must be retained to comply with a legal obligation, it will be kept for the duration required by the applicable law, even if you have closed your 10wan account.
7.1 10wan implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. These measures include 256-bit SSL/TLS encryption for all data transmitted between your device and our servers, encrypted storage of passwords and sensitive data fields, and access controls that restrict internal access to personal data on a need-to-know basis.
7.2 Despite these measures, no online platform can guarantee absolute security. We strongly recommend that you use a strong, unique password for your 10wan account, enable two-factor authentication where available, and access the platform only from trusted personal devices. Never share your account credentials or OTP codes with anyone — including anyone claiming to represent 10wan support.
7.3 In the event of a data breach that is likely to affect your rights and interests, 10wan will notify affected players as promptly as practicable and will take reasonable remedial action.
8.1 10wan uses cookies and similar tracking technologies to operate the platform, remember your preferences, maintain session state, and analyse usage patterns. Cookies are small text files stored on your device by your web browser.
8.2 The types of cookies we use include:
8.3 You may control non-essential cookies through your browser settings. Note that disabling certain cookies may affect the functionality of the 10wan platform.
9.1 Subject to applicable law, you have the following rights in relation to your personal data held by 10wan:
9.2 To exercise any of these rights, please contact the 10wan support team via live chat or by writing to [email protected]. We will respond within a reasonable timeframe and will request verification of your identity before processing any data rights request.
10.1 The 10wan platform is strictly for individuals aged 18 years or older. We do not knowingly collect or process personal data from persons under the age of 18. If we become aware that a minor has registered an account, that account will be immediately closed, all data will be purged to the extent permitted by legal retention obligations, and any deposited funds will be returned to the original payment source where possible.
10.2 If you believe a minor has registered on the 10wan platform, please notify us immediately via live chat so that we can take appropriate action.
11.1 As an internationally operated platform, 10wan may transfer your personal data to countries outside your jurisdiction of residence, including countries that may not have data protection laws equivalent to those in your home country.
11.2 Where such transfers occur, 10wan implements appropriate safeguards — including contractual data protection clauses with receiving parties — to ensure that your data is handled with an equivalent level of protection to that described in this policy.
12.1 10wan reserves the right to update this Privacy Policy at any time. Material changes will be communicated to registered players via email notification or a prominent notice on the platform. The effective date at the top of this document will reflect the date of the most recent revision.
12.2 Continued use of the 10wan platform after the publication of an updated Privacy Policy constitutes acceptance of the revised policy. We encourage you to review this page periodically to remain informed of how we handle your data.
For any questions, concerns, or requests relating to this Privacy Policy or our data practices, please contact the 10wan data team via live chat from within your account dashboard, or write to us at: [email protected]
Response times for written data rights requests are typically within 5 to 10 business days. We may ask you to verify your identity before processing any request relating to your personal data.
256-bit SSL on all data transmissions. Passwords stored in encrypted form only.
We never sell or rent your personal data to third parties for commercial purposes.
Identity documents handled under strict security controls with limited internal access.
Access, rectify, delete, or port your data. Submit a request via live chat anytime.
Manage non-essential cookies via your browser settings at any time.
No data collected from minors. Under-18 accounts are closed and data is purged.
Privacy-first. PKR-native. Create your free 10wan account and play cricket betting, live casino, and JILI slots with the confidence that your personal data is protected.
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