At 10wan, we believe that online gaming should be an enjoyable leisure activity — not a source of financial stress or personal harm. This page explains how we protect our players and what tools are available to help you stay in control.
Gambling — whether it's betting on PSL cricket, spinning JILI slots, or sitting down at a live Baccarat table — is designed to be fun. For the vast majority of 10wan players across Karachi, Lahore, Islamabad, Rawalpindi, and beyond, that's exactly what it remains. But 10wan also understands that for some individuals, online gaming can become a problem that affects their finances, relationships, and mental wellbeing.
That's why responsible gaming isn't an afterthought at 10wan — it's built into the platform from the ground up. Every registered player has access to a full set of self-management tools directly from their account dashboard. These are real controls that actually work, not buried menu options or bureaucratic forms that take weeks to process.
10wan strongly discourages chasing losses. If you find yourself depositing again after a losing session specifically to try to win back what you've lost, that's a warning sign worth paying attention to. The same goes for spending more than you can comfortably afford, gambling when you're feeling low or stressed, or keeping your gaming activity secret from people close to you.
Gambling should only ever be funded from discretionary income — money that you can afford to lose without affecting your rent, food, family commitments, or other financial obligations. Think of it the same way you'd think about going to the cinema or dining out. Set a budget before you start. Stick to it. When it's gone, it's gone — log out and do something else.
The 10wan responsible gaming tools described on this page are available to all players at all times. They require no special request to activate and no waiting period. You can set a deposit limit right now, from your phone, in under two minutes. If you need to take a longer break, the self-exclusion option can be applied immediately and is enforced at the system level — once activated, you will not be able to bypass it by simply creating a new account, as 10wan cross-checks new registrations against existing exclusion records.
If you have a friend or family member who you believe is struggling with gambling-related issues, please encourage them to speak to the 10wan support team via live chat. Our support agents are trained to handle these conversations with discretion and without judgment. We can activate responsible gaming controls on a player's account based on their own request — no documentation required.
All tools are accessible directly from your account dashboard. No waiting, no forms — instant activation.
Set daily, weekly, or monthly PKR deposit caps. Once set, limits take effect immediately. Increases require a mandatory waiting period to prevent impulsive decisions.
Define the maximum amount you're willing to lose over a set period. Once reached, further wagering is automatically paused until the period resets.
Set the maximum duration of any single gaming session. A reminder pop-up will alert you when your limit is approaching, and the session will close when it's reached.
Periodic on-screen reminders showing how long you've been playing and your net win/loss for the session. Helps maintain perspective during extended play.
Take a short break from 10wan — 24 hours, 72 hours, or 7 days. During a cooling-off period, your account remains accessible for withdrawal but no wagering is permitted.
Choose a self-exclusion period of 1 month, 3 months, 6 months, 1 year, or permanently. Once active, login is blocked at the system level. Cannot be reversed until the period expires.
Opt out of all bonus and promotional communications. Useful if you feel that promotional offers are influencing your gambling decisions.
Our live chat team is available around the clock to activate any responsible gaming control on your behalf, answer questions, or simply listen without judgment.
Follow these steps to activate responsible gaming controls on your 10wan account:
Access the 10wan platform from your mobile or browser and sign in to your registered account.
Tap your profile icon or username to access your account settings and dashboard options.
Look for the "Responsible Gaming" or "Safe Play" section within your account settings menu.
Choose the relevant tool — deposit limit, session limit, cooling-off, or self-exclusion — enter the value you want, and confirm. Changes take effect immediately.
If you can't find the settings or need assistance, open live chat. Our team will apply any control for you instantly, no questions needed.
Be honest with yourself. If any of the following apply to you, it may be worth activating a limit or taking a break.
Do you always play within your pre-set budget?
Healthy ✓Have you ever deposited more after a losing session to win it back?
Concern ⚠Do you feel in control of when you start and stop playing?
Healthy ✓Have you ever gambled with money set aside for bills or essentials?
Concern ⚠Do you take regular breaks and play sessions under 1 hour?
Healthy ✓Have you hidden your gaming activity from family or friends?
Concern ⚠Do you only gamble for fun, not as a source of income?
Healthy ✓If you answered "concern" to any of the above, we encourage you to set a limit or contact our support team today.
10wan enforces strict age verification to ensure that no one under the age of 18 can register or access real-money gaming services. Age verification is required during the registration process and may be re-verified at any time — particularly before any withdrawal is processed.
If you are a parent or guardian and are concerned that a minor in your household may have accessed the 10wan platform, please contact our support team via live chat immediately. We will investigate the account and take appropriate action, which may include permanent closure and a full review of any transactions made.
We also encourage parents and guardians to use parental control software on shared devices to prevent minors from accessing online gaming sites. Many such tools are available freely for Android and iOS devices, and can be configured to block casino and betting categories entirely.
| Minimum Age | 18 years |
| Self-Exclusion | Instant activation |
| Deposit Limit Increase | Delayed (cooling-off) |
| Deposit Limit Decrease | Immediate |
| Support Language | English, 24/7 |
| Support Channel | Live chat (in-account) |
Ready to enjoy cricket betting, JILI slots, and live casino in PKR? Create your account and start with responsible gaming limits already in place.
18+ only · PKR Wallet · JazzCash & Easypaisa · Self-exclusion available · Play Responsibly